We will provide you with the best customer service and technical support of any company. Our customer and technical support scientists do their best to help you get the right product to achieve an accurate analytical result in a straightforward, straightforward, and unequivocal experiment. That is why many of our clients make comments such as:
“Wow! You really are the best source for ALL information!”
(JB, St. Joseph Hospital, Bangor, ME)
Where we come from
The founders and leading scientists of Arbor Assays have been researching and developing high-quality test kits since 1982. We grew up manufacturing FDA-regulated in vitro diagnostic products for the detection of human disease. When we began manufacturing products for the life sciences market in 1991, we realized that sensitivity, speed, convenience, quality, and service were not associated with these products. We change that for you.
On January 1, 2017, Arbor Assays became the world’s first employee-owned life sciences company through a perpetual employee benefits trust (EBT). Like EBT, the board of directors ensures that the company remains an independent entity for the benefit of customers and employees. For the customer, employee ownership means that the company can be counted on to continually experiment, innovate, and provide high-quality products. For employees, ownership means greater job security and career satisfaction without the fear that Arbor Assays will be sold to a larger development company.
Arbor Assays employees have more than 50 years of combined experience in the design, development, construction and manufacture of assays exclusively for use in the FDA’s research and in vitro diagnostic markets.
We never compromise on quality. Throughout the website, you will see the phrase “N-Cal ™” on several of the pages. This refers to kits in which the standard is calibrated with reference materials from the WHO or the US National Institute of Standards and Technology (NIST). Any kit is only as good as the referenced standard.
What do we do
Development and manufacture of new detection and immunoassay kits: for our own products and for contract testing services, we offer:
Contract chemical synthesis routes, hapten labeling, and antibody generation, specialized sample analysis services
Our commitment is to our customers, our suppliers, our community, our environment, and ourselves. Our aim is to treat everyone with respect and courtesy as in the quote attributable to Mahatma Gandhi.
A customer is the most important visitor to our facilities. It does not depend on us. We depend on it. He is not an interruption in our work. He is the purpose of this. He is no stranger to our business. He is part of it. We are not doing you a favor by serving you. He is doing us a favor by giving us the opportunity to do so.